Our

Terms & Conditions

All sales made by Sweet Savannah are subject to the following terms and conditions

Your statutory rights as a customer are not in any way effected by anything contained within these terms and conditions. Please do not hesitate to contact us if there is anything that you do not understand.

Prices & Payments

Price
Your order form states the full price of the order. You agree to pay the full amount to Sweet Savannah in accordance with the order form after the details are checked and agreed by you.
Deposits
All cake orders require a non-refundable deposit of 50% of the total cost. The deposit is non transferable.
Payments
Payment is to be made either by bank or building society transfer or cash.
Final payments
Final payments are to be paid in full two weeks prior to collection or delivery.
Non payments
If any payment is subsequently declined, the order will not be possible to complete until alternative funding has been agreed and the payment is made in full. Subsequent completion of the order will be subject to availability and cannot be guaranteed. Sweet Savannah accepts no responsibility for any loss howsoever caused or for non-delivery under these circumstances. The customer with be responsible for the payment of any additional charges which have been incurred as a result of payment failure.
Alterations to orders
Please check your copy of the order form. We cannot emphasis enough how important your cake is to us so if any changes need to be made, we require one weeks notice. It is the customers responsibility to inform us if you wish to change anything on the original order. Late changes cannot be guaranteed and we reserve the right to increase the fee in the event the customer requests changes to the work already agreed on the original order. We will do our utmost to assist in such circumstances.

Cancellations & Refunds

Special order cancellations
As your booking is reserved solely for you and certain components may be ordered weeks in advance, the following conditions are implemented when an order is cancelled: 50% of the total cost will be payable 4 weeks from delivery/collection. 100% of the total cost will be payable 2 weeks from delivery/collection.
Other cancelled orders
Full payment is required within 2 weeks of delivery date, prior to this a refund of any monies paid, less deposit, will be made.
Cake component parts
Very occasionally materials for our cakes are no longer being made and so no longer available to us. For example toy cake toppers or certain ribbon colours. This is totally out of our control, however we will endeavour to re-dsign your cake to reflect as closely to the design using replacement products. In all cases we will contact you and seek your advice you may have regarding any such changes. Sweet Savannah reserves the right to replace these with components of equal or better quality without consultation.
Collection
The customers order may be collected at a pre-arranged time between Monday and Friday 10am-5pm. If you wish to pick up your order outside of these times, please contact us and we will do our upmost to accommodate you. Please note that all orders collected need to be signed for by the customer confirming that you received it in good condition and as specified.
Delivery
Your order can be delivered between 10am and 5pm, monday to friday or 10am to 1pm on saturday subject to availability. It is the customers responsibility to give us the correct address and all delivery information. Someone must be present at location at designated time in order to sign for and receive the order. If there is no one to receive the order, it will be taken back to Sweet Savannah and we will contact you to arrange another an alternative time for which an additional charge will be made to the customer. Sweet Savannah accepts no responsibility for any loss or consequential damage incurred by the customer as a result.
Allergies
Allergy information is provided with each and every order.