Special order cancellations
As your booking is reserved solely for you and certain components may be ordered weeks in advance, the following conditions are implemented when an order is cancelled:
50% of the total cost will be payable 4 weeks from delivery/collection.
100% of the total cost will be payable 2 weeks from delivery/collection.
Other cancelled orders
Full payment is required within 2 weeks of delivery date, prior to this a refund of any monies paid, less deposit, will be made.
Cake component parts
Very occasionally materials for our cakes are no longer being made and so no longer available to us. For example toy cake toppers or certain ribbon colours. This is totally out of our control, however we will endeavour to re-dsign your cake to reflect as closely to the design using replacement products. In all cases we will contact you and seek your advice you may have regarding any such changes. Sweet Savannah reserves the right to replace these with components of equal or better quality without consultation.
The customers order may be collected at a pre-arranged time between Monday and Friday 10am-5pm. If you wish to pick up your order outside of these times, please contact us and we will do our upmost to accommodate you. Please note that all orders collected need to be signed for by the customer confirming that you received it in good condition and as specified.
Your order can be delivered between 10am and 5pm, monday to friday or 10am to 1pm on saturday subject to availability. It is the customers responsibility to give us the correct address and all delivery information. Someone must be present at location at designated time in order to sign for and receive the order. If there is no one to receive the order, it will be taken back to Sweet Savannah and we will contact you to arrange another an alternative time for which an additional charge will be made to the customer. Sweet Savannah accepts no responsibility for any loss or consequential damage incurred by the customer as a result.
Allergy information is provided with each and every order.